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Need help? Submit a Ticket!

Create a Ticket and We’ll Support You​

Need hlpe? Submit a support ticket and our team will take it from there. Describe the issue, attach any relevant screenshots or files, and include your details so we can investigate. Once you submitted, you'll receive a confirmation and we’ll follow up with troubleshooting steps or a resolution as soon as possible. We are always there to help!

Step 1: Accessing the Support Dashboard​

To begin, navigate to My Tickets on the left sidebar. This takes you to the support dashboard where you can:

  • View a quick overview of ticket statuses and subjects.
  • See a monthly summary of your submitted tickets.
  • Use date filters to quickly locate specific records.

Step 2: Creating a New Ticket​

From the support dashboard, click on the button to create a new ticket. This will open the ticket creation page where you can begin filling out your request details.

Step 3: Entering Contact and Ticket Details​

Fill out the ticket creation form with the following essential information:

  • Ticket Name & Subject — provide a clear and concise title for your request.
  • Email Address — enter the email where you wish to receive status updates.
  • Contact Details — add your contact details and a person from the support team will reach out.

Step 4: Describe the Issue​

When reporting the issue add:

  • Technical details necessary for the team to resolve your query.
  • Be as specific as possible regarding the issue you are facing to ensure faster assistance.
  • If possible upload relevant files, or screenshots that illustrate the problem for a clear solution.

Step 5: Submit Ticket and Wait​

Finalize your request and click the save button to officially submit your ticket. Then wait and our support team will respond as soon as possible.